Identification of areas where delivery worked well and where it did not.
Review of functional and technical performance of the facility; has the desired brief been met?
Investigate causes of these outcomes and set up actions to ensure mitigation of negative situations in future projects and repeat successes (continuous improvement).
Review of strategic performance of the facility (key stakeholder interviews).
Pre-review preparation
Completion of POE questionnaire (Word) by the Client Team and end users.
Collation and graphical representation of questionnaire responses.
Set up review meeting/workshop, invite participants and issue agenda.
Facilitator identifies relevant issues and lessons learnt for discussion at review meeting/workshop.
Review activity
Presentation of questionnaire findings.
Assessment of questionnaire findings.
Review and identification of lessons to be applied to future projects.
Review and identification of problems and identification of solutions.
Output
Output document detailing lessons learnt and project successes, actions needed to ensure lessons are incorporated into or replicated in future projects, action plan for resolution of problems and responsibility.